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Returns Policy

Golden Store is pleased to offer the following return options for items that meet the following criteria: unworn, unwashed, unaltered, with tags still attached, and in their original condition, as well as purchased at full price. These options are available within 14 days of placing your order.

Please take a moment to review the information below before making your purchase to ensure you have a clear understanding of our return policy when shopping with us.


IN-STORE RETURNS

Personalised Shopping Experience ~ At Golden Store, we cherish your in-store experience, offering you the opportunity to try on and inspect our items personally for condition, size, colour, and more before making your purchase.

Returns and Exchanges ~ As a small business, we extend the courtesy of assisting with size exchanges, even for discounted items. However, it's important to note that sale and discount items are considered final sale, and we appreciate your understanding in this matter.

Ever-Growing Inventory ~ Our inventory is continually refreshed with new stock and fresh deliveries. If you ever experience a change of heart regarding a purchase, rest assured that we're confident you'll find a suitable alternative that you'll absolutely love among our evolving selection.

Layby Policy ~ Please be aware that we reserve the right to decline layby requests, and we do not offer laybys for sale items. 

 

ONLINE

Shopping with Confidence ~ At Golden Store, you can shop online with confidence, knowing that we offer refunds for full-priced purchases made through our online platform.

Return Shipping ~ Please be aware that any return shipping charges are the responsibility of the customer. Additionally, we'd like to remind you that our mailing satchels have a second seal, making them reusable for your return convenience.

Free Shipping Deduction ~ In the event that you received free shipping on your order, a $10 fee will be deducted from any refund to cover the initial shipping costs.

Exchange Policy ~ Should you wish to exchange an item purchased online, we encourage you to consider returning your initial purchase for a refund and repurchasing your preferred style or size at the time of return. Unfortunately, we are unable to hold items for exchange in the meantime.

Final Sale Items ~ It's important to note that any items purchased on sale or with a discount are considered final sale. We appreciate your understanding in this regard.

Warehouse Sale Items ~ Warehouse sale items are specifically defined as products sold with a discount of more than 70%. Please kindly keep in mind that when you purchase these items, they are also considered final sale.


CONDITIONS

Online Returns Procedure ~ Online returns are only accepted when initiated through email communication from the customer within 14 days of an order being marked as delivered. Additionally, these returns must strictly be mailed back to us within 48 hours of receiving return eligibility confirmation.

In-store Returns Procedure ~ Returns made in-store are exclusively accepted when the items are returned to the store within 14 days of the original purchase.

Return Requirements ~ To be eligible for a return, items must meet the following criteria: they must be unworn, unwashed, unaltered, and have tags still attached, maintaining their original condition.

Sale and Promotional Items ~ Please note that any item(s) purchased on sale or using a promotional discount code are considered final sale. However, when using the welcome code sent to you upon sign-up, returns are accepted, but exclusively for full-priced items. Where possible, we will assist with size exchanges.

Hygiene and Special Categories ~ For hygiene reasons, we are unable to accept returns for jewellery and intimates. Swimwear, on the other hand, is eligible for return provided that the hygiene seal remains intact.

Non-Returnable Items ~ Gift cards and perishable goods such as food, drink, perfumes, and skincare are not eligible for return.

Online Refund Process ~ Online purchase refunds will be issued, excluding the original shipping cost, and will be processed using the same payment method as the initial purchase (e.g., Credit card, Paypal, Afterpay, etc.).

Warehouse Sale Items ~ Lastly, we would like to clarify that items heavily discounted with discounts exceeding 70% are classified as warehouse sale items. Due to their significantly reduced prices and potential imperfect condition, these items are considered final sale and cannot be returned under any circumstances. We sincerely appreciate your understanding regarding this policy.

ORGANISING A RETURN

To organise a return, please follow these steps:

  1. Email us at hello@goldenstore.com.au with details about your return request to confirm that your item is eligible for return.

  2. Include your Order Number in the email.

  3. Post your return to the following address:

    Golden Store Shop 1, 10 Bank St Port Fairy VIC 3284

Important Notes:

  • Golden Store cannot be held responsible for any loss of items during the return process. We strongly recommend using a registered postal service and keeping a record of the tracking details for your shipment.

  • Please forward the tracking details or proof of return to hello@goldenstore.com.au within the 48-hour window.

  • Upon receipt of your item, it will be assessed by a staff member, and if it meets the return criteria, your refund will be promptly issued. For orders that received free shipping, please note, a $10 fee will be deducted from refunds to cover initial shipping costs.

  • Please be aware that if your item is not accepted due to a failure to adhere to our simple Return Conditions, we will contact you. In such cases, any shipping costs to re-send your item will need to be prepaid at the customer's expense.

DAMAGED OR FAULTY ITEMS

If you receive a faulty item, please contact us at hello@goldenstore.com.au and provide images and details of the issue. This will allow us to arrange for the faulty goods to be either repaired or replaced.

To complete the return process, please ensure you return the faulty item with all tags still in place. In all cases of accepted faulty online returns, you will be compensated for postage.

If we can't offer a replacement, we'll decide whether to provide a refund or issue a credit note, taking each situation into consideration.

Please be aware that items discounted by over 70% are not covered by our Damaged & Faulty policy. We want to assure you that we inspect all items for quality before shipping them. While discounted items may have imperfections, they are not considered faulty or damaged.

Thanks for shopping with Golden Store!